Terms & Conditions

These terms and conditions apply to all surveying, removal, compliance, consultancy, demolition, and reinstatement services provided by Safe Environmental Group Ltd (“we”, “us”, “our”) to you, the client. By accepting a quote or instructing us to carry out work, you agree to these terms.

Nothing in these terms affects your statutory rights as a consumer.

All quotes are provided in writing and are fixed-price: the price quoted is the price you pay for the work described, with no hidden costs. Quotes are valid for 30 days from the date of issue.

If the scope of work changes — for example, additional asbestos-containing materials are discovered during removal that were not identified in the survey — we will stop, explain what we have found, and agree a revised written quote with you before any additional work is carried out.

Survey and works appointments are confirmed by phone or email. You may cancel or rearrange an appointment free of charge with at least 48 hours’ notice. Cancellations with less notice may incur a reasonable charge to cover committed crew and equipment costs, which we will always notify you of in advance.

We will give you as much notice as possible if we need to rearrange an appointment, for example due to weather conditions that make safe working impossible.

Surveys are carried out in accordance with HSE guidance HSG264. A management survey covers areas that are safely accessible at the time of inspection; a refurbishment and demolition survey is intrusive within the agreed scope. No survey can guarantee the discovery of materials concealed in areas that were inaccessible, unsafe to access, or outside the agreed scope at the time of the survey, and the written report will clearly identify any such areas.

Sample analysis is carried out by a UKAS-accredited laboratory. Survey reports are provided for the property and purpose described in the report and should not be relied on for other properties or purposes.

All licensable asbestos removal is carried out under our HSE licence, with the containment, notification, and air-monitoring procedures required by the Control of Asbestos Regulations 2012. You will receive the applicable certificates and documentation on completion.

You agree to provide reasonable access to the property, including water and electricity where needed, and to keep people and pets out of the designated work area for the duration of the works. We will leave the site safe, tidy, and certified on completion.

All asbestos waste is removed under hazardous waste consignment notes and disposed of at licensed facilities. Copies of consignment documentation are provided for your records.

Payment terms are stated on your quote and invoice. Unless otherwise agreed in writing, payment is due within 14 days of the invoice date. We reserve the right to charge statutory interest on overdue amounts under the Late Payment of Commercial Debts (Interest) Act 1998 for business clients.

Certificates, reports, and clearance documentation for completed work are released on receipt of payment in full.

We hold full public liability and employer’s liability insurance appropriate to licensed asbestos work. Certificates of insurance are available on request with any quote.

We are responsible for damage to your property caused by our negligence. We are not liable for pre-existing defects, for damage that is an unavoidable consequence of work you have instructed (which we will explain before starting), or for losses that were not reasonably foreseeable when the contract was made. Nothing in these terms limits our liability for death or personal injury caused by negligence, or for any other liability that cannot be limited by law.

If you are unhappy with any aspect of our service, contact us at info@safe-environmental.co.uk or on 0161 524 3018. We aim to acknowledge complaints within 2 business days and resolve them within 14 days.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction over any dispute — except that if you live in Scotland you may also bring proceedings in Scotland.

If any part of these terms is found to be unenforceable, the remainder continues in full effect. These terms, together with your written quote, form the entire agreement between us for the work described.